FAQs

Frequently Asked Questions (FAQs)

What products do you offer? We offer premium organic personal care products designed to nourish and protect your hair and skin naturally.
Are your products suitable for all hair and skin types? Yes, our products are formulated with natural ingredients that are safe and effective for various hair and skin types.

How long does delivery take? Orders are usually delivered within 2 to 3 working days after dispatch across Pakistan.
What are the shipping charges?
- Standard Delivery: Rs. [150 / 200]
- Local Delivery: Rs. 300
- Free Shipping is available on orders above Rs. [3,000 / 5,000].
Do you offer Cash on Delivery (COD)? Yes, we offer Cash on Delivery across Pakistan.
How can I track my order? Once your parcel is dispatched, we will send you a tracking ID via SMS, Email, or WhatsApp so you can track your delivery status.

What is your return policy? We offer a 7-day return/exchange window for unopened and unused items in their original packaging.
What if I receive a damaged or wrong product? If your order arrives damaged or incorrect, please inform us within 24–48 hours with photos/videos of the parcel, and we will arrange a replacement at no extra cost.