Refund policy

Return & Refund Policy

Thank you for shopping at Organicsbyhn. We aim to deliver high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Return & Exchange Eligibility

  • Timeframe: We accept return or exchange requests within 7 days of delivery.

  • Item Condition: To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of Purchase: A valid receipt or proof of purchase (Order ID or email confirmation) is required to process your request.

2. Non-Returnable Items

Certain items cannot be returned or refunded due to hygiene and safety reasons:

  • Opened or used personal care products / cosmetics / oils.

  • Items purchased on clearance or promotional sale.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or wrong item, please notify us immediately within 24–48 hours of delivery.

  • Please take clear photos or a video of the damaged item and packaging.

  • Contact our support team with your Order ID and media proof. We will arrange a free replacement or full refund for verified claims.

4. Return Process

  1. Contact us via Email or WhatsApp with your Order ID and reason for return.

  2. Once your return request is approved, our team will share the instructions for dispatching the parcel back to us.

  3. Shipping Costs: Return shipping charges are the responsibility of the customer, unless the item delivered was damaged, defective, or incorrect. Original shipping fees are non-refundable.

5. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed within 3–5 business days via Bank Transfer, EasyPaisa, JazzCash, or store credit, depending on your preferred payment method.